Refill Station Program Manager

Evergreen Sustainability Alliance is seeking an enthusiastic, customer service-oriented team member with an interest in sustainability to oversee day-to-day operations of the Refill store and support program growth through outreach, education, and community engagement.

Location: Evergreen, CO
Address: Evergreen Refill Station, 1232 Bergen Pkwy (inside Blue Spruce Habitat for Humanity Restore)
Pay: $20.00/hour, part-time

About:
Evergreen Refill Station is a nonprofit zero-waste store operated by the Evergreen Sustainability Alliance, an organization dedicated to educating and empowering our community through programs and resources that support a more resilient and sustainable mountain region. The Refill Station enables mountain-area residents and businesses to refill their own containers with cleaning and personal care products while also offering locally made, low-waste goods for purchase that help support ESA’s nonprofit programming.

Required Qualifications:

• Ability to work 15-25 hours per week, including Wednesdays, Fridays, & Saturdays, with occasional evening or weekend hours for events.

• Flexibility to accommodate a variable work schedule, including occasional
  scheduling changes, weeks with fewer or additional hours, and willingness to be on call to respond to volunteer inquiries during shop hours.

• Ability to lift and carry 50-60+ lbs and regularly walk up 3 flights of stairs.

• Access to reliable transportation, with the ability to pick up and transport
  product orders in the Denver Metro area.

• Access to a computer and phone for work-related communications.

• Strong written and verbal communication and interpersonal skills, including
  customer service, with the ability to engage in public speaking settings.

• Interest in sustainability, waste reduction, and nonprofit community programming, and alignment with our organization's mission.

Preferred Experience:

• Experience with volunteer coordination, nonprofit fundraising or development, donor relations, and/or community outreach.

• Background in retail sales, inventory tracking, financial management, business marketing and/or development is a plus.

• Familiarity with digital tools including Neon CRM, Square POS, Wix, Microsoft
  Outlook, SharePoint, and/or OneDrive is a plus.

Responsibilities:

• Volunteer & Community Engagement:

  • Recruit, train, schedule, and support volunteers for store operations and
    events, coordinating in-store staffing and delegating tasks.

  • Maintain volunteer communications and appreciation efforts.

  • Lead sponsorship development and local business outreach efforts for the Nonprofit to Business (NP2B) partnership program.

  • Build and maintain relationships with Blue Spruce Habitat for Humanity,
    local business partners, and NP2B refill partners.

• Marketing & Outreach:

  • Draft and send out newsletters twice per month to communicate store
    updates, promotions, and events.

  • Organize outreach events, seasonal promotions, and community
    engagement activities.

  • Engage in community education, sharing information about the Refill
    Station, ESA programs, and sustainability.

  • Communicate with staff and board of directors to facilitate cross-program
    marketing opportunities within ESA.

• Store Operations & Inventory Management:

  • ?Oversee day-to-day store operations and upkeep, maintaining up-to-date
    signage and materials and ensure secure cash handling procedures.

  • Monitor and fulfill drop-off orders and hard-to-recycle program
    collections.

  • Track inventory and manage product ordering, vendor communications,
    pickups/deliveries, and container returns.

  • Research new products with consideration for ingredient and packaging
    sustainability.

  • Provide excellent customer service in-store and respond promptly to
    customer inquiries about products and ESA’s programs.

  • Maintain accurate website and Apple/Google Business Profile information
    and ensure compliance with applicable licensing, labeling, and sales tax
    requirements.

• Financial & Administrative Management:

  • Maintain up-to-date product wholesale pricing and POS inventory records.

  • Review pricing, sales, and margin data to support financial sustainability
    and inform product selection, order quantities, and pricing decisions.

  • Process invoices, track expenses, and review monthly financial reports for discrepancies.

  • Direct monthly business development planning calls with the Refill
    Committee, participate in biweekly staff calls and monthly Board
    meetings, and report on program finances and operations.?

To apply: Send your resume and cover letter to refill@sustainevergreen.org.
Applications will be reviewed as they are received until the position is filled.

Reach out to Zoe at refill@sustainevergreen.org with questions about the role or position requirements.