IT Specialist

Evergreen Park & Recreation District (EPRD)
Job Description
Position:                                Information Technology Specialist
Department:                          Administration
Reports To:                           Executive Manager
Oversees:                              IT Department
Office Location:                    Administration Building or Buchanan Park Recreation Center
Status:                                   Full Time
Hourly Rate:                         $54,537.000-$65,644.00
 
NATURE OF WORK
Under the direction of the Executive Manager, this position is responsible for hands on administration and oversight of the District’s information systems and technology including hardware, software, telecommunications, systems administration, network administration, communications systems support, and support of all devices and systems used in the electronic delivery of information.  This includes, but is not limited to, maintaining, configuring, upgrading and ensuring the integrity of the District’s computers, hardware, software, VoIP and voicemail systems.  The IT Specialist will also work with external partners including consultants, agencies and vendors to arrive at the most appropriate system or integration of multiple systems.   
ESSENTIAL FUNCTIONS
  • Participates in developing information systems departmental goals, objectives, budget, systems, policies and procedures.
  • Manages all District information technology assets.
  • Coordinates technology based Capital Improvement Projects, including services for major system enhancements.
  • Provides guidebook documentation including detailed technical and end user documentation on new and existing systems.
  • Responsible for the maintenance, operation and planning of the District’s information and technology needs including network servers, data storage, network operating systems, email systems, data access security, data backup & recovery systems, on-boarding/off-boarding procedures, and telecommunications.
  • Works closely with VoIP phone system provider to help provide support, train employees in routine use, and develops new designs to incorporate plans for growth and capacity.
  • Performs all desktop/end user support in a timely manner (via telephone, in-person and online), including but not limited to maintenance, setup ghosting, installing, updating and troubleshooting of PCs, Macs, Laptops, PDAs and all other servers and workstations, printers, peripherals, licensing, and office automation software; diagnosing and correcting desktop application problems, configuring laptops and desktops for standard applications, identifying and correcting end user hardware problems, performing advanced troubleshooting, website support.
  • Oversees computer systems and networks to include complex applications, database, messaging, web, security certificates, and other servers and associated hardware. 
  • Ensures system health monitoring and scheduled preventive maintenance for equipment is properly and promptly performed and manages the maintenance records on equipment.
  • Works closely with Network Security vendor and maintains systems security including, but not limited to use of firewalls, anti-malware, virus detection and scanning programs, spam filtering, information access controls and security policies.
  • Ensures adherence to security procedures by recommending and implementing LAN policies and standards.
  • Act as one of the contacts for District website support and modification, including but not limited to content changes and coordination with vendors for DNS/domain management.
  • Resolves operating failures of critical information systems components and services; troubleshoots complex problems to avoid costly downtime and service outages.
  • Manage compliance with the Payment Card Industry Data Security Standard (PCI DSS).
  • Prepares estimates used by management for purposes of planning, organizing and scheduling work.
  • Executes daily backup and other procedures to protect District information assets.
  • Responds to information systems emergencies during off duty hours.
  • Administers District’s Google-suite account and anti-virus systems.
  • Stay abreast of emerging trends in information technology, making recommendations as necessary in order to keep District information systems and technology current.
  • Maintain vendor relationships and act as liaison support for all IT-related 3rd parties of other specialized software products as it relates to servers, both web and cloud based, and associated hardware, etc.
  • Oversees a fully featured MDM platform for centralized management of smart devices.
  • Responsible for organizing and/or providing network security awareness training for staff annually.
SKILLS
  • Use tech-savy nature to answer concerns regarding software and hardware, and use database analysis to organize and manage company data
  • Strong customer service orientation and decision-making skills
  • Excellent verbal and written communication skills
  • Strong troubleshooting and project management skills
  • Strong organizational skills and attention to detail
  • Must be proficient in the use of computers, servers, telecommunications and other office equipment
  • Fundamental management, administration, budgeting, purchasing, and financial skills
  • Plan, organize and work both independently and in a team environment as is required
  • Familiarity with project management
 
KNOWLEDGE
  • Working knowledge of computer systems (Macintosh and PC platforms), virtual environment (storage and compute), and networks and the ability to maintain such systems
  • Proficient in Microsoft Office Suite and computer/network configuration
  • Knowledge of VMWare virtual environments
  • Knowledge of printers (directly connected or network) and other peripherals such as multifunction devices (scanner/fax/copier/printer)
  • Working technical knowledge of computer internal components
  • Thorough knowledge of modern principles, methods, practices and equipment relating to the functional areas of responsibility
  • Thorough knowledge of federal, state and local laws, regulations and standards relating to the functional areas of responsibility
  • Basic knowledge of VoIP phone systems
  • Basic knowledge of budgeting practices, methods and procedures
 ABILITIES
  • Ability to evaluate critical systems, prioritize work and determine solutions
  • Ability to build positive working relationships with District employees and present ideas in a user-friendly manner
  • Ability to plan and evaluate IT programs, and assess overall district effectiveness in exercising its mission.
  • Ability to provide technical support to organization and train non-technical workers on IT-related aspects
  • Ability to communicate effectively, both verbally and in writing, to a variety of audiences, including the district as a whole.
  • Ability to input, obtain output, analyze and interpret data using computers and any applicable software.
  • Ability to prepare clear, concise reports, studies and statistics.
  • Ability to establish and maintain effective working relationships with other employees, government officials, civic organizations, vendors, and the general public. 
  • Principles and techniques of strategic short and long range planning; project management
  • Demonstrated ability to adapt to changing organizational needs by effectively and proactively supporting EPRD’s employees, technologies and operation.
REQUIRED TRAINING, EXPERIENCE AND QUALIFICATIONS    
  • Requires a minimum of two years’ experience in providing technical assistance and support for information systems
  • Bachelor’s degree in Computer Science, Information Science or a related field is preferred
  • Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities required to perform the work may be considered
  • Must have experience administering Google-suite platform and tools
  • Other industry certifications preferred, such as CompTIA A+, CompTIA Network+, CompTIA Security+, and Apple Certified Associate certification
  • Experience with government practices; Colorado record retention best practices
  • Thorough knowledge and experience working with Macintosh computers
  • Must have IP theory, training, and experience and be able to read and understand IP network routes
 
Please note:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.
Contact Information