IT Manager

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Posted: 10/07/2021

IT MANAGER  
 

Position:  IT Manager  
Department:  Administration
Reports to:  Executive Director  
Location:  Ogle Admin. Office
Status:  Exempt
Hourly Wage:  $84,000-$122,000 Annually  






Nature of Work
Under the direction of the Executive Director, this position is responsible for hands on administration and oversight of the District’s information systems and technology including hardware, software, telecommunications, systems administration, network administration, communications systems support, and support of all devices and systems used in the electronic delivery of information.
 
Essential Functions
  • Develops departmental goals, objectives and systems
  • Develops the budget for District wide expenditures on technology and manages all information technology assets
  • Develops, recommends and implements, information systems policies and procedures including networking, security, backup and recovery, technology standards, training, support, and emergency preparedness
  • Manages and develops technology based Capital Improvement Projects, including services for major system enhancements
  • Provides guidebook documentation including detailed technical and end user documentation on new and existing systems
  • Responsible for the maintenance, operation and planning of the District’s information and technology needs including network servers, data storage, network operating systems, email systems, data access security, data backup & recovery systems and telecommunications
  • Works closely with cabling and VoIP phone systems to help provide support, train employees in routine use, and develops new designs to incorporate plans for growth and capacity
  • Performs all desktop support, including but not limited to maintenance, setup ghosting, installing, updating and troubleshooting of PCs, Macs, Laptops, PDAs and all other servers and workstations, printers, peripherals and office automation software; diagnosing and correcting desktop application problems, configuring laptops and desktops for standard applications, identifying and correcting end user hardware problems, performing advanced troubleshooting, website support
  • Manages computer systems and networks to include complex applications, database, messaging, web, security certificates, and other servers and associated hardware. 
  • Ensures scheduled preventive maintenance for equipment is properly and promptly performed and manages the maintenance records on equipment
  • Oversees and maintains systems security including, but not limited to use of firewalls, anti-malware, virus detection and scanning programs, spam filtering, information access controls and security policies
  • Ensures adherence to security procedures by recommending and implementing LAN policies and standards
  • Responsible for web site implementation, support and modification; including but not limited to content changes
  • Resolves operating failures of critical information systems components and services; including but not limited to time clocks, and servers
  • Executes daily backup and other procedures to protect District information assets
  • Responds to emergencies during off duty hours
  • Responsible for maintaining email accounts for new hires and terminations
  • Stay abreast of emerging trends in information technology, making recommendations as necessary in order to keep District information systems and technology current
  • Act as liaison support for all IT-related 3rd parties of other specialized software products as it relates to servers, both web and cloud based, and associated hardware, etc.
  • Oversees a fully featured MDM platform for centralized management of smart devices
  • Responsible for maintaining IT vendor relationships
  • Responsible for organizing and/or providing network security awareness training for staff annually
Management & Supervisory Duties
  • This position is part of the Executive Management Team but does not currently supervise any employees. 
  • The incumbent in this position operates independently in responding to user requests as well as the general execution of their duties. 
  • Considerable knowledge of District computer programs and servers
Skills
  • Strong customer service orientation
  • Excellent verbal and written communication skills
  • Strong troubleshooting and project management skills
  • Strong organizational skills and attention to detail
  • Must be proficient in the use of computers, servers, telecommunications and other office equipment
  • Fundamental management, administration, budgeting, purchasing, personnel and financial skills necessary to effectively manage the IT Department. 
  • Plan, organize and work both independently and in a team environment as is required
Knowledge
  • Thorough knowledge of Macintosh computers
  • Proficient in Microsoft Office Suite and computer/network configuration
  • Working knowledge of desktop and peripheral set up and routine troubleshooting, networking and security
  • Working technical knowledge of computer internal components
  • Thorough knowledge of modern principles, methods, practices and equipment relating to the functional areas of responsibility.
  • Thorough knowledge of federal, state and local laws, regulations and standards relating to the functional areas of responsibility.
  • Thorough knowledge of budgeting practices, methods and procedures.
 Abilities
  • Ability to evaluate critical systems, prioritize work and determine solutions
  • Ability to present ideas in user-friendly language
  • Ability to plan, direct, supervise and evaluate IT programs, and assess overall district effectiveness in exercising its mission.
  • Ability to communicate effectively, both verbally and in writing, to a variety of audiences, including the district as a whole.
 
  • Ability to input, obtain output, analyze and interpret data using computers and any applicable software.
  • Ability to prepare clear, concise reports, studies and statistics.
  • Ability to establish and maintain effective working relationships with other employees, government officials, civic organizations, vendors, and the general public. 
  • Principles and techniques of strategic short and long range planning; project management
  • Demonstrated ability to adapt to changing organizational needs by effectively and proactively supporting EPRD’s employees, technologies and operation.
Required Training, Experience and Qualifications
  • Bachelor’s degree in Computer Science or an equivalent field  
  • Requires a minimum of three-five years’ experience in providing technical assistance and support for PC systems
  • Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities required to perform the work may be considered
  • Thorough knowledge and experience working with Macintosh computers
  • Must have IP theory, training, and experience and be able to read and understand IP network routes.