Client Advocate Rental Assistance

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Posted: 03/31/2021

The mission of Evergreen Christian Outreach (EChO) is to assist people in our community with their basic and urgent needs and to help them realize their potential on a path to self-sufficiency. EChO’s services are designed to assist community members who are facing personal or economic adversity by providing a range of wrap-around services tailored to the specific needs of individuals and families.  EChO’s programs include the Food Pantry, Client Services, Job Center, Evergreen Shelter Program, and the EChO Resale Shop. EChO serves a diverse population primarily consisting of residents of the unincorporated mountain areas of Jefferson and Clear Creek counties. 
We are currently seeking a Client Advocate who focuses on the prevention of homelessness by implementing EChO’s rental assistance program. The Rental Assistance Coordinator is a member of the EChO Client Services team, reports to the Client Services Manager, and works out of the EChO Food Pantry. The Client Services department provides short-term crisis intervention, service navigation, intensive case-management, homelessness prevention, and housing navigation.
Client Advocate Essential Duties/Responsibilities:

  • Responsible for administration Coordinate Rental Assistance funds
  • Conduct Client intakes
  • Work directly with clients to determine eligibility for rental assistance
  • Collect required documentation from all grant recipients
  • Data entry and creation of statistical reports
  • Collaborate with community and other agencies
  • Maintain client computerized database records
  • Attend team and staff meetings
  • Participate in regular supervisory sessions
  • Participate in off-site agency events
  • Perform other duties as assigned
Job Qualifications:
  • Empathetic, supportive, and dedicated to helping others
  • Strong conflict resolution skills
  • Strong verbal communication skills
  • Strong interpersonal skills; ability to develop and maintain positive and professional relationships with colleagues, volunteers, clients, community leaders, policymakers and others
  • Work as a part of a collaborative team, collaborate with internal program areas, food pantry, job program
  • Able to maintain strict client confidentiality
  • Excellent time management skills; self-directed, organized, able to prioritize
  • Comfortable in a fast-paced environment
  • Able to manage shifting priorities remaining flexible and able to adapt to changing circumstances
  • Ability and willingness to accept supervision, feedback and adapt accordingly
  • Understand and agree to follow all policies, procedures, and protocols as set forth by EChO
  • Proficient computer skills including Microsoft Word, PowerPoint, excel, google docs, google sheets, ability to learn EChO database
Education/Work Experience:
  • Bachelor’s degree in social work, psychology, sociology, or human services preferred
  • Experience working in non-profit or previous case management experience preferred
  • Knowledge of community resources helpful
Work Environment/Physical Activities:
  • Fast-paced and sometimes stressful work environment
  • Ability to sit at a desk and work on a computer
  • Smoke-free, drug, and alcohol-free environment
  • Pre-employment Criminal Background Check 
This is a temporary grant-funded part-time position, non-exempt, 30 hours a week at $18 an hour. This position provides paid sick time. Position end date 12/22/2021.